RETURN & REFUND POLICY

Return & Refund Policy

Last Updated: June 2026

At Organest, we want every customer to be completely satisfied with their purchase. If you are not fully satisfied, we offer a simple and transparent return and refund process.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.

Free Returns

We proudly offer free returns for eligible orders worldwide.

Once your return request is approved, our support team will provide detailed return instructions.

Refund Eligibility

Refunds may be issued under the following circumstances:

• Product arrives damaged.
• Product arrives defective.
• Incorrect item received.
• Product does not match the description.
• Customer chooses to return an eligible product within the return period.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse.
• Products showing signs of excessive wear.
• Items returned outside the return window.
• Products missing original packaging or components.

Refund Processing

After the returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days.

Bank processing times may vary depending on your financial institution.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number
• Description of issue
• Photographs showing the problem

Contact

For all return and refund inquiries:

Email: support@Organest.site

Phone: (604) 467-1795